Terms & Conditions

Terms & Conditions:

These apply to the use of this website, and by accessing this website and/or placing an order through the website, phone, email, or live chat. You agree to be bound by the terms and conditions set out below. This site is owned and operated by Glentworth Sofas Limited, trading as Sofa Giant. Orders can be placed either via message, telephone, email, or website. Goods remain the property of Glentworth Sofas Limited until all payments are received in full. In the case of any damage to goods upon delivery, it must be reported to us, ideally straight away with the delivery team, but within 48 hours. No claims can be made after the 48-hour period. Our products come with a 12-month manufacturing warranty. All of our products advertise sizes, but please contact us if you are unsure about any. We cannot be held responsible for any delays to delivery that are beyond our control. Images from The Sofa Giant website remain our property and cannot be used without our written permission.

Returns After Delivery:

You have 14 calendar days from receipt of your furniture in which to advise us that you do not want to keep the order. All you need to do is advise us in writing (by e-mail) or phone our store at 01302 789444. You can return your order to us for a full refund for the sofa. If you have paid a delivery charge, this will not be refunded. If you would like us to collect the items on your behalf, we will charge you a collection charge, which will be the same amount that you paid for delivery. If we are collecting the items from you, we ask that you do the following to assist with the uplift of the goods: ensure that the item(s) is/ are returned in the condition in which they’re received. We will not be able to refund the goods in full if there are any signs of damage or misuse. Please make the item(s) available for collection within 14 calendar days. We will refund your total order for the items being returned (excluding the cost of collection and your original delivery charge) once the goods are back at our warehouse and have been inspected. Please note for card refunds it can take up to 2-3 working days from the date that we process the repayment for your account provider to re-credit you with the amount due. We aim to deliver all our furniture in good condition. Our store also prides itself on having the best delivery teams in the industry.

Please note:

These terms of return are for online orders only and differ from purchases made in store.

Amendments:

We aim to constantly improve and develop The Sofa Giant website for the benefit of all our customers. To allow this process to take place, we may occasionally:

• Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice.
• Change the conditions from time to time, and your continued use of the website (or any part of it) following such change will demonstrate your acceptance of such change.
• Alter or extend promotions at any time.

If we are informed of any inaccuracies in the material on the site, we will attempt to correct them as soon as we can.

Damage to Your Equipment:

We make every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your equipment. Glentworth Sofas Limited recommends that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. Glentworth Sofas Limited shall not be liable in the very unlikely event that while using this website your equipment is damaged.

Accuracy of Content:

Glentworth Sofas Limited has taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your screen, we cannot guarantee that your screen’s display of the colour is accurate to the actual product.

Before You Place an Order:

If you decide you would like to place an order with us by speaking to one of our sales advisors, please have the following information ready as it will help us process your order; however, we will be delighted to answer any queries you may have.

Here are some of the most common questions for you to consider:

• Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
• Will the furniture fit in the room?
• Which range are you interested in?
• Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time.
• What colour would you like the furniture in?
• How would you like to pay for the furniture?

Payment:

Payment methods include all major debit or credit cards, PayPal or finance options, or cash in store. We do not accept cash on delivery. Glentworth Sofas Limited does not accept any responsibility for cash sent in the post and strongly recommends that you do NOT use this method of payment.

Cancellation Policy:

If, after having placed your order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us in writing, either by sending an email, in person in store, or via phone by calling 01302 789444. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment as long as your product has not yet been dispatched. Please note, this cancellation policy applies for clearance/stock items only. If it is a made-to-order sofa that you are cancelling, there will be a 25% restocking fee applied. This is due to us being unable to cancel your order with the manufacturer and still having to take delivery of them. The items will then have to be sold as part of our clearance section with a 25% reduction.

Your Guarantee:

We are so confident in the quality of our furniture that we offer a 12-month manufacturing warranty. The guarantee starts from the date of delivery and offers cover against manufacturing defects on the construction of the frame and frame springs. There are some things that aren’t covered by your guarantee. For example, deliberate damage—like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business—only for use in your home. And, don’t forget your warranty only belongs to you. So if you sell or give away your sofa, the guarantee ends.

Intellectual Property:

You acknowledge and agree that all copyright, trademarks, and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by Glentworth Sofas Limited. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works of such material and content.

Data:

Glentworth Sofas Limited will comply with its obligations under the General Data Protection Regulation (GDPR) and, where we might transfer data to you, you warrant to Glentworth Sofas Limited that you will comply with GDPR and that you will treat data securely and not disclose that data to any third party.